3.1 Navigation Inside The Website
The User may familiarise himself with the different products offered for sale by MyFaktory on the website. The User may browse freely through the website's different pages, without being committed, in any way, to place an order.
3.2 Registration And Password
Registration is necessary and obligatory before placing an order. The User must correctly complete the information requested and required on the “My Account” page, as well as in the sub-pages of the section “Profile”. In particular, the User will be asked for information necessary for identification: first name and surname, postal address, email and a password.
MyFaktory guarantees the confidentiality of the data transmitted after the password has been entered. The User is entirely responsible for the use of his password. He ensures its preservation and its confidentiality. In the case of loss of password, the User should contact MyFaktory with minimum delay in order to receive a new password.
If the User forgets his password, he can obtain a new one by clicking on the “password forgotten” button that appears on the home page. An email will then be sent to the User, prompting him to create a new password. When he creates his account, the User may authorise MyFaktory to send him invitations to sales and any other useful information from the MyFaktory team by email.
3.3 Recording An Order
The User places his order through an Internet connection which allows him to browse the website. To be accepted, the order must contain all the useful information necessary for its handling. In addition, each and every order placed indicates acceptance of the General Terms of Sale, the price, and the description of the available products.
A User who wishes to place an order selects the different products of his choice and demonstrates his intention by clicking on the "Add to cart" button.
At any given moment the User can:
- Refer to a list of the chosen items by clicking on the “My basket” button.
- Continue choosing Products by clicking on the “Continue shopping” button.
- Complete the selection and place the order by clicking on the “Buy” button.
- To order the products placed in the basket, the User must identify himself, either by entering his email address and password, if he already has an account with MyFaktory, or by filling out a registration form if he does not. The User is informed and accepts that entering his two identifiers (email address and password) and confirms his consent.
- Once the User is identified, he must validate the delivery address and a recapitulation of the order will appear on the screen, specifying: the nature, the quantity and the price of the product(s) selected by the User, as well as the postal charges, the total amount of the order, the User’s contact details and the delivery address.
3.4 Final Validation Of An Order
Once the User has familiarised himself with the details of his order and has ensured that all the necessary details are correct, he can click on the “Pay for the order” button to confirm the order.
In the case of payment by bank debit or credit card, the User must give certain information concerning the bank card he wishes to use:
- The name of the legal card holder
- The bank card number
- The expiry date
- The cryptogram number (the last 3 digits on the back of the bank card)
It should be noted that with instant payment by bank card or wire transfer, which is the payment method offered by MyFaktory on our website, the User makes his payment via the MyFaktory website using the EPT system (Electronic Payment Terminal). The MyFaktory website is secured by S.S.L. (Secure Socket Layer) to protect all data pertaining to payment methods as efficiently as possible. Then, the User’s bank data is relayed to the bank, which is also secured by S.S.L. In this way, the User’s bank details never go through the MyFaktory computer system. As a result of this, MyFaktory does not retain any responsibility.
The User can record his banking information so that he no longer needs to enter it each time he places an order. As soon as he confirms his order by bank card or wire transfer the order is recorded and becomes irrevocable. The User becomes the Buyer. The purchase order is recorded in MyFaktory’s computing records (these are retained on a reliable, permanent support) and becomes proof of the contractual relationship between the two Parties.
Once payment by bank card (supplying the card number, expiry date and cryptogram) or wire transfer, a summary of the Buyer’s order will be sent by email as soon as the purchase order has been validated. This will be sent to the address supplied when the order was placed. This confirmation will cover all the details of the elements that constitute the contract between the two Parties and will also indicate an estimated dispatch date.
MyFaktory recommends that clients record a copy of the order confirmation email, or print it out. However, the documents recorded in MyFaktory’s computing records will legally serve as proof. A summary of the order will also be posted to the client’s account.
3.6 Advance Cancellation
Once you have completed the checkout process and your payment has been accepted, your order is considered as confirmed.
The made-to-order items (items not available in stock on our web site) with estimated shipping date of 12 to 18 weeks, cannot be cancelled, even if the order is subject to an unforeseen delay. Cancellation and refund will only be possible if your order is not shipped before 24 calendar weeks.
The right of withdrawal cannot be executed for contracts [...] for the supply of goods made according to the consumer's specifications or clearly personalized.
The possibility of cancelling your order is available only for orders with products which are from stock or in shipping (transit) maritime transport, ahead of dispatch and only during the first calendar week after your confirmed and paid the order. In this case, you are entitled to a refund amounting to 80% of the total payment. The remaining 20% goes towards compensating the administrative costs accrued through the preparation of sending your order from our warehouses.
All orders which are from stock or shipping (transit) cancelled after 1 week and ahead of dispatch, that is between 1 and 24 calendar weeks, will entitle you to a refund of 60% of the value of the order.
In the case whereby it is not possible to deliver your order after 24 calendar weeks, MyFaktory will be under obligation to refund the total amount of your payment + 10% of the value of your order in the form of a credit note that can be used on the site.
It is imperative that you register your refund request through your customer account (My info/My orders/Cancellation request).
Once an order has been cancelled by the customer under one of the conditions outlined above, the company will refund the agreed amount within 30 working days.
3.7 Right of Withdrawal
In the case whereby you refuse delivery of your order at your door, the refund will be processed according to our General Terms and Conditions, and the costs of the delivery as well as the return costs will be deducted from a potential refund request. If you decide to cancel your delivery once the goods have been dispatched from the warehouse, the same additional costs will be applied.